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| Our Services |
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People-CMM® related Consulting, Training & Assessments
Initiation
QAI engages the Leadership Team to sensitize them about the concepts, investments and possible benefits related to a People CMM®-based improvement program. Further, our consultants facilitate the identification of specific organizational context, needs and business drivers for initiating and sustaining the program.
The organization’s Charter for People CMM®-based improvement program is developed (with high-level expectations, roles and responsibilities, milestones, etc.)
Orientation
Through multi-faceted training sessions and workshops, QAI consultants create an understanding on People CMM®’s philosophy, structure, concepts and recommended steps during its implementation.
Diagnostics & Action Planning
Through a variety of instruments like interviews, documentation review and surveys, QAI consultants work with the organization to develop a realistic “as-is” baseline of the organization’s people processes and their effectiveness measures. A descriptive mapping of the current people processes against the People-CMM -- either as strengths or as improvement opportunities is also presented.
Findings of the baseline analysis are amalgamated with the organization’s priorities, resource commitments and expectations to evolve an Action Plan for the People-CMM improvement program – with roles, responsibilities, milestones and, optionally, process measure-based Critical Success Factors.
Consulting & Facilitation
Our consultants partner with the implementing organization to offer ongoing services related to developing People CMM®-compliant processes, piloting the same and monitoring their implementation to ensure alignment with organizational objectives. Our suite of consulting includes sharing best practices, mentoring, conducting spot-checks and training.
Process Assessments
QAI provides a variety of People CMM®-based assessments to gauge the levels of process implementation and institutionalization in an organization – differing on their objectives and depth of coverage. The range includes Spot-Checks (to provide a quick and indicative “temperature reading” – along with Action Plans to close gaps, if any), Interim Assessment (a substitute for the official assessment), Pre-Assessment (to gauge readiness for the formal assessment) and Formal Assessment (lead by SEI Authorized Lead Assessors; to provide an in-depth people process profile based on SEI’s standard assessment methodology).
Other Offerings
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| Leadership and Behavioral Management (LaB) |
QAI offers a complete repertoire of Leadership and Behavioural courses, around the themes of managing people, managing change, managing performance and managing results. These courses are drwawn from a rich repository of best practices, knowledge and hands- on experience of experts. |
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LaB training courses include: NLP for Project Managers | Managing change for Project Managers | Effective Communication for Project Managers | Negotiation for Project Managers | Advanced People Skills | Essential Coaching and Mentoring Skills | Enhancing Leadership Motivation. |
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Apart form the training courses listed above, we also offer corporate on-site training on various themes such as Inspirational Leadership, Time Management, Cultural Training, Conflict Resolution, Yoga and Mind Development, Stress Management, Improving Customer Service, Performance Management, Delegation Skills and many more. |
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| Change Management |
Tomorrow will no more be the future of yesterday. The process of dealing with the change will involve abilities to conceptualize and deploy strategies, structures and processes, which will not only help manage performance for the present and but also aid in building critical and ' Business relevant ' capabilities for the future. Through a series of workshops and consulting interventions, we prepare the people in sponsorship/ implementation roles and change enablers of the organization for their responsibilities in creating a mindset of continious improvement and change in the organization. This can be used to leverage organizational planned/ ongoing initiatives like People CMM®, CMMI®, COPC, Six Sigma. |
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Framework-based People Process Mapping
Using appropriate combinations of frameworks for improving people processes (e.g. People CMM®), operational processes (e.g. COPC) and business excellence (e.g. MBNQA), we analyze and map the organization’s current people/HR practices. Various sources like documentation review, interviews and surveys are used to develop this “as-is” position, and – in line with business strategy -- appropriate recommendations are made for sustainable future improvements. |
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Design of Competency Frameworks |
In light of the organization’s business and cultural context, we facilitate in developing a practical framework for defining, measuring and using competencies. Our consultants engage with business leaders, practitioners and HR professionals to architect the right blend of technical, managerial and behavioral competencies for various business functions/roles. Various HR processes (e.g. recruitment, performance management, career development, training) are also redefined/refined to align with the organization’s competency framework. |
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Six-Sigma in HR |
Combining our rich experience of software and BPO industries -- with that of HR and Six Sigma, our consultants help improve the business effectiveness and efficiency of people processes. Our range of services includes: establishing functional/organization infrastructure for six sigma based improvements, training managers and practitioners, identifying appropriate HR six sigma projects and supporting the same through their implementation. The power of Six Sigma’s business mindset and metrics toolset is leveraged to bring focused and measurable improvements in HR processes. |
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