COURSE CONTENTS:
Day 1
Pre lunch Session (9.30
AM to 1.00 PM):
Quality Concepts
- Definition of Quality
- Quality Control and
Quality Assurance
- Cost of Quality
- Building QMS
- TQM concepts
Exercises
- Identifying tasks of
a life cycle
- Workbench concepts
Post Lunch Session
(2.00 PM to 5.30 PM):
Over view of ISO 9000:
2000
Quality Management
Systems – Fundamentals and Vocabulary
- Fundamentals of Quality
Management Systems
- The process approach
- Role of Top Management
within QMS
- Documentation
- Evaluating QMS
- Continual Improvement
- Role of statistical
technique
Exercises
QMS Documentation Development
Audit process
Day 2:
Pre lunch Session (9.30 AM to 1.00 PM):
Over view of ISO 9001: 2000
Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and Communication
Management Review
Resource Management
Product Realization
Planning of product realization
Customer related processes
Design and Development
Purchasing
Production and service provisioning
Control of monitoring and measuring devises
Measurement, analysis and improvement
Improvement
Exercises
Process Structure – Managerial and Technical processes, Relevance
with ISO 9001
Post Lunch Session (2.00 PM to 5.30 PM):
Correspondence between ISO 9001:2000 and ISO 9001:1994
Moving from ISO 9001:1994 to ISO 9001:2000
Overview of ISO 9004:2000
Quality Management Systems – Guidelines for performance Improvements
Introduction to S/W cmm comparison with ISO 9001:2000
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