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Overview
Information Technology is today recognized as a critical enabler
and key differentiator for business success. CEOs/CIOs/CTOs
and senior management are concerned about optimizing their IT
investments and improving the effectiveness and efficiency of
IT resources to support business requirements.
IT investments are key for Businesses to successfully deliver
products and services. Equally critical is an effective Management
of IT Services within your organization to maximize your Return
on IT Investments. QAI's
ITSM Practice facilitates organizations to make significant
improvements in the way they manage the services, relationships,
processes, people and technologies required to deliver and
support IT services and products according to world class
standards.
QAI's unique methodology
is based on the standards and processes described in the ITIL®
and the BS15000, where ITSM processes are seamlessly integrated
with people and tools so that your IT Infrastructure delivers
optimal performance.
End-to-End ITIL® implementation/BS
15000 Certifiaction
Process Specific
Consulting Interventions
Apart from end-to-end
ITIL® implementation, QAI also provides specific Process
Area related interventions to address critical pain areas
in the organization that create highest impact to the business.
For example:
- Setting up Service
Desk Operations.
- Service Delivery Planning
Processes (SLA Management,
Availability Management and Capacity Management).
- Infrastructure Control
processes (Configuration Management, Change Management &
Release Management) and so on.
Process maturity
assessment services
- Help you assess the
strength and weaknesses of your IT Service Management Processes.
- Help you understand
gaps in contrast with the industry best Practices and work
on corrective action plan.
Quality Outsourcing
Our highly skilled team of ITIL® certified experts and
experienced resources in areas of ITSM, software engineering,
process, and quality management, work on client sites to facilitate
process improvement initiatives. QAI's services include Remote
Project Monitoring, Offsite Documentation Reviews and Audits,
Process Writing, Resource Provisioning, and Staff Augmentation
for various roles related to ITIL®/ BS15000, Software
Engineering Process Group (SEPGSM), Testing and SQA.
Service Management/System Management Automation Tool
evaluation
- Help you design the
specification for Service Management or an ESM tool.
- Help you prepare an
RFP for procuring tools.
- Evaluate and recommend
the best-fit, process compliant tool.
- Help integrating ITSM
Processes with tools and People.
Six Sigma for
Continuous Improvement Achieve Operational Excellence in ITSM
processes
- Mange IT Services by
matrices
- Leapfrog to process
Maturity – Achieve consistency on critical SLA metrics
- Map processes to SLA
as well as user/customer feedback
About ITIL (IT
Infrastructure Library)
ITIL is the only consistent and comprehensive documentation
of best practice for IT Service Management. Used by many hundreds
of organisations around the world, a whole ITIL philosophy
has grown up around the guidance contained within the ITIL
books.
Conceived in the 1980's, it was originally developed to improve
IT service management within the UK Government, however it
has become relevant to all organisations, whether Public or
Private sector.
About BS 15000
BS 15000 is the first worldwide standard specifically aimed
at IT Service Management. It describes an integrated set of
management processes for the effective delivery of services
to the business and its customers.
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