PLENARY SESSION SPEAKERS

"Determining the Quality of Electronic Commerce Processes"
This talk emphasizes that a quality assurance discipline for electronic enterprise systems and transactions can be built on top of the very large base of technologies. Prof. Osterweil explains that e-commerce transactions and enterprises can be treated as objects that are amenable to precise definition. He then demonstrates how to make these e-commerce objects tangible.

Prof. Osterweil is currently a professor in the Department of Computer Science at the University of Massachusetts, Amherst. He is also the co-director of the Laboratory for Advanced Software Engineering Research (LASER),and the founding co-director of the Electronic Enterprise Institute.

"Technology, People and Process in an e-World"
Modern web-based applications are highly complex, with severe demands on reliability, performance, and usability. Building and maintaining these applications is extremely difficult, and requires a broad set of technical skills. This talk gives an overview of the architecture of modern web-based applications showing the way that they are built, and highlighting the technical and organizational skills needed.

Dr. Wasserman is an internationally recognized expert in software development methods and tools. He is currently Vice President of Bluestone Software's West Coast Labs, responsible for their mobile Internet product. From 1983-1996, he was founder, chairman, and chief executive of Interactive Development Environments (IDE), which developed the innovative Software through Pictures multi-user modeling environment.

"Putting the M in the Model: Measurement and CMM®"
Recently CMM®TM released the Capability Maturity Model® IntegrationTM. This paper provides an overview of measurement in the CMMI® and the implications of the new process area of process maturity for the organizations following the CMM®.

Mr. Zubrow is Team Leader for the Software Engineering Measurement and Analysis (SEMA) group within the SEI^SM. His areas of expertise include empirical research methods, data analysis, and data management. David's current projects include a study on Model Based Verification, measures for product line adoption and management, and development of guidance for pilot projects using quasi-experimental design techniques.

"Tailoring Managing Change to Managing Improvement"
Anyone can promise change. However, not all change is improvement. Improvement is in fact a subset of change and there is a very useful discipline called Managing Technological Change. Mr. Olson will discuss the concepts and principles of managing change. He will also use reverse psychology and humor to help illustrate his points.

Mr. Olson is Founder and President of World-Class Quality and Quality Improvement Consultants (QIC), Inc. Mr. Olson is a Juran Institute Associate, an Authorized SEI^SM Lead Assessor, and a SEMATECH representative for software process improvement. While performing quality consulting, Mr. Olson has helped organizations measurably improve quality and productivity, and has helped numerous organizations reach higher CMM® maturity levels.

"A Software Development Vision for the 3rd Millennium"
The market is demanding software development at Internet-speed, Six Sigma quality, development cycle-times 10-100 times faster, and innovation. This means order of magnitude improvements. Roger will address the state of the practice, propose the state of the future and sow the seeds of a vision for software development.

Roger is responsible for Advanced Software Development for Motorola's Communications Businesses, Leading the Global Software Group's Performance Excellence Initiatives. In India, he was Managing Director of Motorola's SEI^SM Level 5 Software Development Business.

"Speeding the Delivery Process and Improving Quality"
Does fast delivery have to compromise quality? There is not an ironclad trade-off between time to market and quality: these two factors do not have to be locked in a zero-sum game. There are many situations where improved practices have decreased time to market, and have also increased the quality of the delivered system at the same time.

Mr. Collard is President of Collard & Company, a consulting firm that is headquartered in Manhattan, New York City. He has conducted seminars on business and information technology topics for businesses, governments and universities, including George Washington, Harvard and New York Universities, MIT, Stanford and U. C. Berkeley.

"Evolutionary Difference Between CMM® and CMMI® - How to Take Advantage of Them
Now!"
To support today's integrated needs, the SEI^SM is developing an Integrated CMM® (CMMI®) that serves as a single assessment and process improvement guide supporting an organization's business goals. However, questions/comments that are being frequently asked or made include:"Should my organization stop its current Software CMM® based process improvement initiative and switch over to the CMMI®? Should my organization delay starting its planned process improvement initiative until the CMMI® has stabilized?" This presentation focuses on how organizations can use the CMMI® now to support their CMM® for Software based process improvement initiatives.

Tim Kasse serves as the Manager and Principal Consultant of Kasse Initiatives LLC. Previously he served as the Chief Executive Officer and Principal Consultant for the Institute for Software Process Improvement (ISPI) that he co-founded with Jeff Perdue in 1991. He is the primary or co-developer of most Kasse Initiatives workshops including: Software Quality Engineering, Software Configuration Management, Risk Management, CMM® Workshop, CMMI® Workshop, Action Focused Assessment, Software Engineering Process Group, and Software Process Improvement Awareness Seminars.

"Integrating Models and Metrics to Improve the Performance of Software
Projects"
In this presentation, Dr. Raffo provides a background to the various models used to predict the performance of software development processes. Primary attention is given to software process simulation models which support the project planning function by capturing process-level issues. This work supports the CMM® Level 4 KPAs of Quantitative Process Management and Software Quality Management by utilizing current metric data to predict the expected performance of software development process. It will also support the CMM® Level 5 KPAs related to Continuous Process Improvement.

Dr. Raffo has over twenty five refereed publications in the field of software engineering. He has received research grants from the National Science Foundation, the Software Engineering Research Center (SERC), NASA, IBM Corporation, Motorola, Tektronix Corporation, and Northrop-Grumman Corporation.

"Leveraging the CMM®/CMMI® in Adapting and Emergent e-Software Environments"
This keynote discusses the similarities and differences between the CMM®/CMMI® and adaptive/emergent software development approaches. Methods for simultaneously leveraging the strengths of both paradigms are explained, and example hybrid implementations are presented.

Dr. Bechtold has over twenty years of progressive experience in the development, management, and improvement of complex software systems, architectures, processes, and environments. In addition to extensive software development and software project management experience, Dr. Bechtold's expertise includes all aspects of organizational change management, process improvement, process assessment, process definition and modeling, workflow automation, and managerial and technical training.

"Beyond Level 5"
There are many organizations in India that have been assessed at level 5 of the CMM®, and there are many others that are aspiring to be at that level. Does the quality journey end at level 5? What should be the focus of SPI after level 5 has been achieved? Should new models be explored, or is level 5 enough? What can happen to processes once level 5 capability has been achieved? This talk discusses what it means to be a "true" level 5, and what are the possibilities for SPI after achieving level 5.

Dr. Pankaj Jalote is Professor and Head of the Department of Computer Science and Engineering at Indian Institute of Technology, Kanpur. From 1996 to 1998, he was Vice President (Quality) at Infosys Technologies, where he spearheaded Infosys' successful transition from ISO to CMM® Level. Prof. Jalote has also authored several books on software engineering and related areas.

"Ensuring Clients Achieve Superior Value in the Digital Economy"
If you agree that technology is changing at the speed of sound, you will probably agree that e-commerce is changing the way business is conducted around the world at the speed of light. The future impact to organizations should not be underestimated. This keynote speech will take you through EDS’ journey in implementing quality improvement, the challenges faced, and the evolution of a global process improvement strategy, which is rapidly bringing about positive business impacts, and higher maturity levels, for both EDS and its clients.

Unmesh Gundewar is currently the Performance and Productivity Improvement (PPI) leader for EDS Information Solutions New England (NE) Region. He heads the Software Engineering Process Group in Maynard, Massachusetts, and leads the CMM® initiative at the NE Solution Center level.

"In the fast - clockspeed environment, delay is tantamount to idling in the pit while competition goes roaring by"
The Internet has transformed the basic business dynamics that shape markets and market leaders. Never before have companies faced such volatile market conditions. The digital economy, moving at light speed, changes everything : business models, customers, partners, suppliers…
Powerful personal computers and broad electronic networks are the coordination technologies of today to help build organizations of the 21^st Century. Faster the clockspeed, more is the need for decentralized management and empowered employees.

Mr Raj Jain is the Managing Director of R S Software (I) Limited which has its presence in Calcutta, Chennai, US and UK. He demonstrated his leadership by becoming a pioneer to choose Calcutta as a strategic location for the Software Services Organization, focused on providing software services from India to the International markets. He represented strategic foresight by having a clear vision for the venture, and articulating quality as a part of the Vision Statement, the key driver for the growth of software industry in India. He is the Past Chairman of Nasscom, the leading software industry association of India.. Mr Jain’s entrepreneurial success was acknowledged by Ernst and Young in 1999 when he was awarded the top 20 outstanding Entrepreneur of the Year award.