| 0800
- 0845 |
Registration
& Seating |
| 0845
- 0900 |
Welcome
address by Navyug Mohnot, CEO, QAI
|
|
|
Keynote
Address by Aidan Lawes, CEO, itSMF
UK- ‘The
itSMF - Architecting the Future’ |
| Address
by Adrian Leach, Parity Training,
UK- ‘Service
Management, Programme Management and
Project Management Why integrate?’ |
| Address
by Dhiraj Lal, QAI India & Associate
DRI Asia- ‘IT
Service Excellence and Business Continuity/Disaster
Recovery Best Practices’ |
| Tea/Coffee
Networking Break |
| •
‘IT
Infrastructure Management Process Improvement
through Six Sigma’-
Manjanath Nayak, Som Nath Singh,
Karthik Rajan, Microland |
| •
‘Service
Desk Tools - Comparison and Recommendation’-
Malarselvan Tamilmani, TCS |
| •
‘Auto
Discovery - Key Component of Change
and Configuration Strategy v0.4’-
Adarsh Kumar, Infosys |
| •
‘Professionalism
in ITSM’-
British Computer Society |
| •
‘7
Stride Implementation Approach for ITIL(r)
Service Management’-
Sonali Akhave, Samir Sardal, Patni
Computer Systems |
| •
‘Service
Level Management Process’-
Pankaja Acharya, QAI India |
| •
‘ITSM
- GLBA -SAS 70 Framework’-
S. Chandramouli, Birlasoft
|
| •
‘ITIL
and CMMI – Complementary or Conflicting?’
- P.J. Corum, QAI MEA |
| •
‘Implementation
of Balanced Scorecard for IT Project
Mgmt Excellence’-
Sudipto Marjit, Tata Technologies
|
| •
‘ITIL
based Knowledge Management’
-
Tharun Kumar, ICICI Onesource
|
| •
‘ITIL
Process Implementation - a Perspective’-
M. Mayavannan, TCS |
| •
‘Management
of IT Security’-
Col. Koregaonkar, Mahindra British
Telecom |
| 1300-
1400 |
Lunch |
 |
Address
by John Groom, Consultant-
‘BS15000
- How it can help your business?’ |
| Address
by R.Srinivasan, WIPRO Technologies-
‘The
Journey to BS 15000 certification -First
past the post’ |
| Tea/Coffee
Networking Break |
|
Address
by M.V. Sarma, CSC India- ‘Managing
IT Challenges Under Conflicting Mandates’ |
| Address
by Gautam Rao, GE John Welch Center-
‘Driving
Improved Global IT Service Delivery
with ITIL® and Six Sigma Rigor’ |
| 1720-
1730 |
Vote
of Thanks |
|
|
|
| *Subject
to Change |
