About the Conference

 
The itSEC 2005 organized by QAI comes to India for the first time. This seeks to bring to India IT Service Excellence thought leadership. The focus of the Conference is to facilitate, communicate and perpetuate the benefits and propogate ITSM benefits, best practices and knowledge sharing for attendees. This is a unique forum for exchanging, learning, and accelerating implementation of best practices in the domain of IT Service Excellence, ITIL and BS 15000.

About ITIL
ITIL provides comprehensive "best practice" guidelines on all aspects of "end-to-end" IT Service Management and covers the complete spectrum of people, processe and technology, including service delivery partners.

About BS 15000
ITIL closely supports BS 15000, the worlds first formal standard for IT Service Management, published by the British Standards Institution. BS 15000 addresses IT Service Management processes and the supporting management systems. So far, only 4 companies worldwide have been certified as BS15000 compliant - including 2 from India!

The Audience: The delegate profile of the Conference

• Chief Information Officers, Chief Technology Officers and other IT Professionals who can use IT Service Excellence practices to enhance customer satisfaction and better meet Business requirements
• IT Users such as Business Heads and Operations Heads, who can use IT Service Excellence to get the best efficiency and value out of their IT resources
  
• Chief Financial Officers and COOs, who can use IT Service Excellence principles to decrease IT spend and enhance shareholder value while increasing returns on IT investment
• Control, Compliance and Audit Managers, who can utilise IT Service Excellence to manage risk and increase IT assurance
• IT professionals who would want to differentiate themselves and provide value to their organizations by enhancing their understanding and implementation of IT Best practices

Sponsor

Gold Sponsor

Supported by:

Media Partner Online Media Partner