Official ITIL^® Foundation Course
(A 3-Day Workshop)
Faculty: Adrian Leach

Register Online

Workshop Overview

Information Technology is recognized as a critical enabler and key differentiator for business success today. CEOs, CIOs, CTOs and senior management are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements.

This official 3-day 'Foundation course in IT Service Management' for IT professionals based on ITIL® Best Practices is presented on behalf of QAI India by Parity, UK who is a BCS accredited training provider.

There are over 100,000 ITIL® qualified professionals in 70+ countries today and more than 12,000 appearing for the exam every year.

This course includes a Certification exam at the end for 'Foundation Certificate in IT Service Management’.

About ITIL® (Information Technology Infrastructure Library)

• Is a globally used & accepted approach to IT Service Management
• Is a cohesive set of best practices under 10 key service management processes, drawn from over a decade of work by thousands of IT and data processing professionals in the public and private sector
• Is supported by Internationally coveted certifications
• Is adopted by leading organizations including Procter and Gamble, IBM, American Express, Shell, Boeing, Xansa and many others
• Is the foundation for BS 15000 certification (World's first formal standard for IT Service Management)

Workshop Highlights

Workshop Objectives and Take Aways

At the end of this course, participants will be able to:-

• Prepare for and take the 'Foundation Certificate in IT Service Management’ exam
• Understand the need for IT Service Management
• Help in optimizing investment on IT infrastructure and IT services
  Start the progress to a robust IT governance framework
• Understand the Key ITIL® processes, relationships between various Service delivery processes, concepts, impacts, techniques, their benefits and challenges of implementation
• Understand the major deliverables, roles, tasks and responsibilities expected from service providers, clients, managers and staff
• Improve ability to recognize changing trends and to adapt quickly to new requirements and market developments to get the 'competitive edge'
• Enhance customer satisfaction from IT service delivery

Who should Attend

• CIOs, CTOs, Business and Operations Heads who would like to use IT Service Excellence practices to increase the efficiency and effectiveness of their IT resources.
• Application, Project and Business Managers involved in IT
• System and Network Administrators
• Control, Compliance and Audit Managers
• Those who aspire to take the “Foundation Certificate in IT Service Management'

Meet Adrain Leach

Adrian Leach has an IT background of almost 36 years. He has worked in over 30 countries for more than 300 organizations.

He has consulted on key aspects of the IS Life cycle including Business, IT and Service Strategy Planning, Service, Application, Project, Relationship, Integration and Transition Management of IT Applications.

He has trained more than 1300 people for ITIL® Foundation and Practitioner level and more than 500 for Manager/Master level.
He has been responsible for Pre and Post Sales Consultancy, Account Management, Solution Delivery and Support, Systems Analysis and Design, Benefits Realization from Testing Information and Operational Systems Audits.
He is actively involved in education and training for technical, management and personnel development.
He has developed many ITIL® based courses and gained the required examination board accreditation for Parity to deliver the following courses:

• ITIL® Foundation
• ITIL® Practitioner (three of them)
• ITIL® Manager (Master)
• ITIL® ICT Infrastructure Management
• ITIL® Business Skills Courses
• ITIL® Applications Management
  
  

* For more information you are requested
  to write to:customer_relations@qaiasia.com

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.