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The
success of events like the IT Service Excellence
Conference demonstrates the immense and
increasing importance that enterprises worldwide
are placing on effective IT Service Management.
ITSM is no longer an optional extra, it is essential
for any enterprise that is serious about delivering
high-quality, cost-effective and efficient IT-enabled
services. As a not-for-profit membership organization
focused specifically on developing and promoting
the use of best practice in this area, itSMF
(IT Service Management Forum) welcomes initiatives
to further this goal.
itSMF has national chapters in 27 countries,
with more joining almost every week. Much preliminary
work has been done in India and we will be launching
a chapter here early in the New Year. This conference
provides an opportunity to the attendees to
listen to what others have done and to learn
from their experiences. I expect that you will
find the ideas at this conference energizing
and rewarding as you contemplate your personal
development and your organizations' goals. |
| Aidan
Lawes, CEO, IT Service Management Forum
(itSMF) |
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The
British Computer Society (BCS) has for some
time felt the need for a substantial change
in both the perception and the reality of professionalism
within the IT profession. We are at the forefront
of driving the worldwide change towards IT professionalism
using the internationally recognized Information
Systems Examination Board (ISEB) qualifications.
The launch in India of the ISEB IT Service Management
qualifications based on ITIL®, is particularly
key to any service provider in India whose strategic
plans including working in the European and
International marketplace. |
| Graham
E Morris, International Sales Manager, BCS |
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It
is my proud privilege to welcome you to yet
another leadership initiative from QAI - itSEC
2005, being held in India for the first
time. As in the past, it has been our endeavour
to create forums for creative and motivated
professionals to interact with thought leaders
and cutting-edge practitioners and imbibe best
practices.
We are grateful to the itSMF and the BCS for
having partnered with us to shape this conference
and promote professionalism, standards and the
use of Best Practices in the area of IT Service
Management in India |
| Dhiraj
Lal, Vice President, QAI India Limited |
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