People CMM® Overview

Why People CMM?
With the radical growth that the Indian economy has experienced over the last few years, people management issues have gained significance. History has it that the growth of organizations depends on three principal dimensions: Technology, Processes and People. While a lot of emphasis has been laid on the first two dimensions, the third - undoubtedly the most influencing factor on business growth - has gone somewhat unnoticed. The result is directly reflected on all studies - talent recruitment challenges, high personnel turnover, burnout and various other factors impeding the growth of organizations.

What is the People CMM?

The People Capability Maturity Model® (People CMM®) is a roadmap for implementing workforce practices that continuously improve the capability of an organization's workforce. Each progressive level of the People CMM produces a unique transformation in the organization's culture by equipping it with more powerful practices for attracting, developing, organizing, motivating, and retaining its workforce. The People CMM establishes an integrated system of workforce practices that mature through increasing alignment with the organization's business objectives, performance, and changing needs.

The People CMM® is characterized by a holistic approach to people-related issues. Rather than look at traditional Human Resource interventions in a reactionary, piecemeal fashion, the People CMM® framework enables organizations to incrementally focus on key process areas and lay foundations for improvement in workforce practices. Unlike other HR models, the People CMM® has the fundamental requirement that key process areas, improvements, interventions, policies and procedures be institutionalized across the organization, irrespective of function or level. Therefore, all improvements permeate through the organization, thereby ensuring consistency of focus with an emphasis on a participatory culture embodied in a team-based environment, where individual innovation and creativity are encouraged.

Structure of the People CMM

The People CMM consists of five maturity levels that establish successive foundations for continuously improving individual competencies, developing effective teams, motivating improved performance and shaping the workforce the organization needs to accomplish its future business plans. Each maturity level is a well-defined evolutionary plateau that institutionalizes new capabilities for developing the organizations workforce. By following the maturity framework, an organization can avoid introducing workforce practices that its employees are unprepared to implement effectively.


Thus, the People Capability Maturity Model® (People CMM®) provides guidance to organizations in crucial areas such as attracting, developing, motivating, deploying and training the talent needed to steadily improve the organization's business capability. QAI provides full solutions to clients by institutionalizing People Processes as per the People CMM®.