The ITIL® V3 Bridging Course is provided to give candidates a fast track route to an ITIL® version 3 Foundation certificate level of knowledge. This course is only intended for existing holders of ITIL® Foundation Certificates from earlier ITIL® versions.
Workshop Takeways
The ITIL® Foundation v3 Bridging course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification.
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Course Outline
- Service Management as a practice (Awareness)
- Service Lifecycle (Awareness)
- Key Principles and Models (Awareness)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
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Target Group
The target group of the ITIL® V3 Foundation Bridging course is existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. It is provided as a one-day course with a test at the end.
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Format of the Examination
This syllabus has an accompanying test at which the candidate must achieve a pass score to gain the ITIL® Foundation Bridging Certificate in IT Service Management. |
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Type: Multiple choices, 20 questions.
The questions are picked from the full ITIL Foundation exam in IT Service Management.
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Duration: Maximum 30 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary
Prerequisite: Foundation Certificate from earlier ITIL versions
Supervised: Yes
Open Book: No
Pass Score: 65 % (13 out of 20)
Distinction Score: None
Delivery: Paper based |
