The ITIL v3 Manager Bridge course is intended to bridge the gap between the ITIL® v2 Manager's Certificate in IT Service Management and the ITIL v3 Expert in IT Service Management.

Objectives

Learn the concepts and principles embodied in ITIL v3, focusing on those that are new to v3, and those that have significantly changed since earlier versions.

Upon successful completion of this course, participants will be able to:

• Gain a good management-level understanding of the ITIL V3, including all aspects of the ITSM lifecycle
  

• Gain the knowledge necessary to prepare for the “ITIL V2 Managers to ITIL V3 Diploma” examination from EXIN, ISEB or APM Group

Prerequisite and Target Audience

• Service Management as a Practice

• The Service Lifecycle
• New and Changed Generic Concept and Definitions
• New and Changed Processes
• Functions
• Roles and Organization
• Technology and Architecture
• Implementation Considerations
• Complementary Industry Guidance
• ITIL Qualification Scheme
• Mock Examination

Examination

ITIL v2 Manager's to ITIL v3 Managers Bridge Course will consist of a complex multiple choice, closed book paper of 20 questions, to be answered within 90 minutes. The pass mark is 80% or more i.e. 16 or more correct answers.