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| Certified BPO Team Leader, Level 1 (CBTLSM-1): |
Month |
Date |
Venue |
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March
May
June
July
July
September
October
November |
26 - 28, 2007
21 - 23, 2007
25 - 27, 2007
02 - 04, 2007
23 - 25, 2007
10 - 12, 2007
08 - 10, 2007
05 - 07, 2007 |
Bangalore
Chennai
Hyderabad
Mumbai
Delhi
Bangalore
Chennai
Hyderabad |
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| Certified BPO Quality Analyst (CBQASM): |
Month |
Date |
Venue |
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April
May
June
July
July
September
October
November |
02 - 04, 2007
24 - 26, 2007
28 - 30, 2007
05 - 07, 2007
26 - 28, 2007
13 - 15, 2007
11 - 13, 2007
08 - 10, 2007 |
Bangalore
Chennai
Hyderabad
Mumbai
Delhi
Bangalore
Chennai
Hyderabad |
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| Inaugural
CBTLSM-1 & CBQASM Program Completed |
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Participants for the CBTLSM-1, CBQASM included representatives
from amongst the following companies:
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I
liked the solving of case studies at the end of
each day. It really helped me in doing better data
interpretation - Sajid Khetani, Wipro Spectramind
Concentrated more on applying principles
rather than just 'gyaan'
- Hemanth Kumar, Transworks
I liked the perspective given on a TL role &
the influence that a TL can have on my productivity
& effectiveness of agent
- Anil Rajayyan, E-Serve International
This is the first structured training program
on the subject in the country which was successfully
held and it was practice oriented
- Sanjiv Goel, Bhiwani
Examples, analogies, games, the entire concept
- Rekha Yadav, Syntel
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Congratulations
to the participants of CBQASM and CBTLSM-1 certification
program launched for the Front-Line Management in ITES-BPO
organizations. This initiative from QAI and NASSCOM's
Executive Development Program was highly appreciated
by the participants and subsequently their managers.
Making of a Profession
These programs have created the first professional course
for ITES-BPO Front-Line Management as also a standard
body of knowledge, which will also serve as a common
minimum standard for competencies required at this level.
The resulting certifications not only provide a third
party assurance of your skill sets but also a defined
career path.
ITES-BPO
Emulates the Software Industry's Success
Apart from a proactive adoption of organizational quality
models (CMM, CMMI, ISO, PCMM) the Indian Software Industry
earlier embraced individual level certification, such
as the Certified Software Quality Analyst (CSQA), launched
as early as 1994. Thousands of professionals in the
software industry have already been certified.
Taking a leaf out of the software success story, India's
first certification program for Front-Line Management
in ITES-BPO aims to give participants the confidence
to perform critical supervisory and operation management
roles, competencies seen to be a critical enabler for
continued growth in this sector.
For more information visit www.qaiasia.com
or write to us at bpocertifications@qaiindia.com
Regards,
Neeti Rastogi
Program Manager
QAI India
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Adventity